Troubleshooting Installation Issues
106 Comdial October, ‘03
Example (PC8):
UCD group 6 (415) will re-route to VM with the String; a9b2d63. This digit string will get a success
on the rule:
a9bydz=
and will follow the voice mail’s Line Information screen to answer the call based on Day, Lunch or
Night. So, if you need the voice mail to answer with a different greeting, (i.e., routing box 805) you
must add a line to the TRANS.TXT above the following rule:
a9byd63=805
a9bydz=
4.6.2 EXTERNAL VOICE MAIL: DEBUT-SMALL OFFICE LITE
Example:
UCD group 1 (410) will re-route to voice mail and receive the digit string: 348 requiring a rule to be
added 3X=9 or 348=805
Note also that this method can be used for Auto Attendant options when customers, for example, want
to press 4 for technical support, ring a group of phones, and then route back to Voice mail and play a
specific greeting.
4.7 Using Multiple Lines and Assigning Different Auto-
Attendant Greetings for Each Line
SOLUTION: CO Line Routing
Both of the following examples will use:
Trunks 1-2 for Company A
Trunks 3-5 for Company B
Trunks 6-8 for Company C.
Example 1: Voice Mail Answers Incoming CO Lines Immediately
1. Set the Day and or Eve answering positions to directory 433 (Voice Mail Hunt Group).
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