Crowcon Gas-Pro - Page 58

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Warranty Procedure
To facilitate efcient processing of any claim, contact your local Crowcon agent/distributor, a
Crowcon regional ofce or our global customer support team (English working language) on +44
(0)1235 557711 or customersupport@crowcon.com to obtain a returns form for identication and
traceability purposes. This form may be downloaded from our website ‘crowconsupport.com’ and
requires the following information:
• Your company name, contact name, phone number and email address.
• Description and quantity of goods being returned, including any accessories.
• Instrument serial number(s).
• Reason for return.
Gas-Pro will not be accepted for warranty without a Crowcon Returns Number (CRN). It is essential
that the address label is securely attached to the outer packaging of the returned goods.
The guarantee will be rendered invalid if the instrument is found to have been altered, modied,
dismantled, tampered with, or has not used Crowcon spares for replacement parts (including sensors)
or has been serviced or repaired by any party not authorised and certied by Crowcon to do so. The
warranty does not cover misuse or abuse of the unit including use outside of specied limits.
Warranty Disclaimer
Crowcon accept no liability for consequential or indirect loss or damage howsoever arising (including
any loss or damage arising out of the use of the instrument) and all liability in respect of any third
party is expressly excluded.
This warranty does not cover the accuracy of the calibration of the unit or the cosmetic nish of the
product. The unit must be maintained in accordance with the instructions in this manual.
The warranty on replacement consumable items supplied under warranty to replace faulty items, will
be limited to the unexpired warranty of the original supplied item.
Crowcon reserves the right to determine a reduced warranty period, or decline a warranty period
for any sensor supplied for use in an environment or for an application known to carry risk of
degradation or damage to the sensor.
Our liability in respect of defective equipment shall be limited to the obligations set out in the
guarantee and any extended warranty, condition or statement, express or implied statutory or
otherwise as to the merchantable quality of our equipment or its tness for any particular purpose
is excluded except as prohibited by statute. This guarantee shall not affect a customer’s statutory
rights.
Contents
Exit
Prologue
Operation
Gas testing
Maintenance
PC software
Accessories
Specication
Troubleshooting
Appendices
Warranty
Set-up