• If any field device fails during the applicable warranty period CT LAB (PTY)
LTD can either repair or replace the Failed Good, provided the Customer (a)
returns the product to the location designated by CT LAB (PTY) LTD or
accredited resellers within the warranty period; and (b) prepays the freight
costs both to and from such location. Customer shall, in all cases, be
responsible for the In/Out Costs. If CT LAB (PTY) LTD determines that the
returned good is not defective, Customer shall pay and/or reimburse CT LAB
(PTY) LTD for all expenses incurred by CT LAB (PTY) LTD in the examination of
the returned good.
• Customer’s remedy under the warranty for services shall be, at CT LAB (PTY)
LTD sole cost and expense, to correct or re-perform any defective or non-
conforming services to assure compliance with the contract requirements.
• Warranty Exceptions. This General Limited Warranty does not include costs
for removal or installation of products, or costs for replacement labour or
materials, which are the responsibility of the Customer. The warranties in
this General Limited Warranty do not apply to goods that have been:
installed improperly or in non-recommended installations; installed to a
voltage transformer (VT) or current transformer (CT) that is not functional,
or is not in safe operating condition, or is damaged, or is in need of repair;
tampered with; modified or repaired with parts or assemblies not certified in
writing by CT LAB (PTY) LTD, including without limitation, communication
parts and assemblies; improperly modified or repaired (including as a result
of modifications required by CT LAB (PTY) LTD; converted; altered; damaged;
read by equipment not approved by CT LAB (PTY) LTD. If CT LAB (PTY) LTD
identifies any exceptions during examination, troubleshooting or performing
any type of support on behalf of Customer, then Customer shall pay for
and/or reimburse CT LAB (PTY) LTD for all expenses incurred by Sensus in
examining, troubleshooting, performing support activities, repairing or
replacing any Equipment that satisfies any of the Exceptions defined above.
The above warranties do not apply in the event of Force Majeure.
5.4.2 Technical Support
Please contact CT LAB (PTY) LTD for technical support.
info@ctlab.com
+27 (21) 880 9915
Unit 301, Datavoice House, 16 Electron Road, Techno Park, Stellenbosch, 7600, South Africa
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