5.4.3 Sales Assistance
Please contact CT LAB (PTY) LTD for any sales assistance.
info@ctlab.com
+27 (21) 880 9915
Unit 301, Datavoice House, 16 Electron Road, Techno Park, Stellenbosch, 7600, South Africa
5.4.4 Repair and Calibration
Should the device be returned to CT LAB for repairs please follow these instructions:
1. Insert the device into a plastic bag to prevent water damage during
shipment transit; and
2. Protect the device properly and also put it inside a padded box to prevent
mechanical damage during transit.
3. Complete the fault report and sent it and the device to CT LAB.
o Notify info@ctlab.com, provide details on the device and how it
was shipped and how it can be tracked and with a copy of the fault
report.
The Vecto III stores calibration constants on EEPROM that can never be lost for the live
of the IC. All systems in the Vecto III are protected against power interruptions and
voltage event with an internal LiFePO
4
battery that enables the device to shut down
without damaging any system in the device. However, in order to verify that the device
is measuring correctly, it is recommended to recalibrate the device at least once every
five years.
The Vecto III does not require recalibration. Calibration
constants will not change and can never be lost for the live of
the product’s EEPROM IC
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