System Troubleshooting
46
14 System Troubleshooting
This section is intended to provide solutions to problems that may be encountered with
DMP-5000/8000 systems and help users locate information for diagnosing problems. For
additional support, refer to Section 15: Exchange/Repair & Return Programs (p.48).
Initial Troubleshooting Checklist
The following solutions may solve common problems with DMP-5000/8000 systems:
• Restart the player.
• Verify correct Time, Time Zone, Date, and Time Server settings.
• Check system processes for abnormal behavior (i.e. excessive CPU/memory usage).
• Check primary.ini le for incorrect settings.
• Verify DMP-8000 security certicate.
• View the player error logs. Refer to Diagnostics Information (p.31).
If none of these solutions x the problem, users should call Daktronics Technical Services.
Refer to the customer service telephone numbers listed in Section 15: Exchange/Repair &
Return Programs (p.48).
Retrieving Important Information
This section explains how to retrieve a player’s Globally Unique Identier (GUID) and
software version number. This information may be requested when working with
Daktronics Technical Support to resolve a problem.
GUID
The GUID is the unique number that enables a player to be identied when connecting
to Daktronics servers such as Intelligent Device Management (IDM). The GUID can be
found in either the player software or XML le.
DMP-5000/8000 Software
To use the DMP-5000/8000 software to locate the GUID, follow these steps:
1. Go to Congfrom the main menu and select
Identication or click the Identication tile on the
dashboard.
2. Locate the machine GUID under the Device ID
eld. Refer to Figure 67.
XML File
To use the XML le to locate the GUID, follow these
steps:
1. Go to the appropriate folder. For Windows
®
7 or
Windows
®
10 systems, go to C:\ProgramData\Daktronics\Common
2. Open the MachineCong.xml le.
Figure 67: Conguration - Identication
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