Exchange/Repair & Return Programs
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3. Return the part within 30 working days if the replacement part does not solve the
problem, or Daktronics will charge the full purchase price.
If the part is still defective after the exchange is made, please contact Daktronics
Customer Service immediately. Daktronics expects immediate return of an exchange
part if it does not solve the problem. Daktronics also reserves the right to refuse parts
that have been damaged due to acts of nature or causes other than normal wear
and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send
a part for repair, follow these steps:
1. Call Daktronics Customer Service.
Refer to the telephone number listed on the previous page.
2. Receive a Return Materials Authorization (RMA) number before shipping.
Refer to the telephone number listed on the previous page.
3. Package and pad the item carefully to prevent damage during shipping.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend packing peanuts
when shipping.
4. Enclose the following information:
• Name
• Address
• Phone number
• RMA number
• Clear description of symptoms
Shipping Address
Daktronics Customer Service
600 E 54th St. N
Sioux Falls, SD 57104
Case#
Warranty & Limitation of Liability
Refer to the Daktronics Warranty & Limitation of Liability statement in Appendix B:
Daktronics Warranty & Limitation of Liability (p.53). The warranty is independent of
extended service agreements and is the authority in matters of service, repair, and
display operation.
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