Diagnostic light codes Problem description
2,4 Coin-cell battery failure
2,5 Corrupt BIOS. Recovery image is not found or is invalid during auto BIOS recovery
process.
2,6 Processor configuration error or processor failure
2,7 Memory failure
3,1 PCI or video card/chip failure
3,2 Storage and USB configuration error or failure
3,3 No memory detected
3,4 System board error
3,5 Memory configuration error, incompatible memory, or invalid memory configuration
3,6 Recovery image not found
3,7 Recovery image found but invalid
Identifier GUID-5AC44435-2478-42B6-AA13-993B9B828C4D
Status Released
Diagnostic error messages
Table 19. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE
The touchpad or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device
option in the System Setup program.
BAD COMMAND OR FILE NAME
Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE
The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE
The optical drive does not respond to commands from the
computer.
DATA ERROR
The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY
One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules or, if necessary, replace them.
DISK C: FAILED INITIALIZATION
The hard drive failed initialization. Run the hard drive tests in Dell
Diagnostics.
DRIVE NOT READY
The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD
The computer cannot identify the ExpressCard. Reinsert the card
or try another card.
EXTENDED MEMORY SIZE HAS CHANGED
The amount of memory recorded in non-volatile memory (NVRAM)
does not match the memory module installed in the computer.
Restart the computer. If the error appears again, Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
The file that you are trying to copy is too large to fit on the disk, or
the disk is full. Try copying the file to a different disk or use a larger
capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: \ / : * ? " < > | -
Do not use these characters in filenames.
78 Troubleshooting
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