Dexcom G6 - Page 233

Dexcom G6
®
System User Guide
231Chapter 14: Troubleshooting
No G6 Readings: Signal Loss Alert
Problem
• Not getting G6 readings
• Display device and transmitter not connecting
Solution
• Use meter. No glucose alarm/alerts or G6 readings until fixed.
• For more information see Chapter 10.
• Tap alert.
• Make sure display device and transmitter are within 20 feet of each other without
obstructions.
• App:
• Restart smart device.
• If error remains:
• Open device Bluetooth settings.
• Delete all Dexcom entries.
• Pair transmitter.
• Wait up to 30 minutes. System may correct problem itself and continue to show G6
readings. More than 30 minutes? Contact Technical Support (available 24/7) at:
• TechSupport@dexcom.com
• Toll free: 1.888.738.3646
• Toll: 1.858.200.0200