Mbox 2 Getting Started Guide70
Common Issues
Pro Tools Won’t Launch
Problem
When you double-click the Pro Tools applica-
tion or a Pro Tools session file, Pro Tools doesn’t
launch, or displays an error message.
Possible Solutions
Check to be sure your computer has the re-
quired amount of RAM to launch Pro Tools. See
the latest compatibility information on the
Digidesign website (www.digidesign.com).
Try a complete restart. Turn off your audio in-
terfaces, computer peripherals and your com-
puter, and then turn them on again in the
proper sequence.
If you tried to launch Pro Tools by double-
clicking a Pro Tools session file, do the follow-
ing:
• Close any error message.
• Double-click the Pro Tools application.
• In Pro Tools, choose File > Open Session to
open the session.
Reinstall the Pro Tools application, using the
Pro Tools Installer disc. See your Getting Started
Guide or Pro Tools Upgrading Guide for installa-
tion instructions.
Audio Interface Is Not Recognized
Problem
When you launch Pro Tools it does not recog-
nize an audio interface, or a connected audio in-
terface is not available.
Possible Solutions
Turn off your computer and check to be sure
your cables are properly and securely connected
to your computer and to your audio interface.
Verify that your Hardware Setup dialog set-
tings are correct.
Performance Factors
There are several conditions that may adversely
affect the performance of Pro Tools. These in-
clude:
Network Connections Close any network con-
nections unless you are using them for network
interchange of audio data.
Background Applications Any software utilities
that run in the background or generate disk ac-
tivity, such as virus protection, disk optimiza-
tion, or file savers, should be turned off or re-
moved.
Screen Savers Screen saver software should be
completely disabled on your computer before
running Pro Tools.
Power Saver Features Some automatic power
saver features, such as those that spin down the
system hard drive, can affect Pro Tools perfor-
mance. These features should be turned off.
For the following possible solutions, refer to
your Getting Started Guide.
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