Thermaprint 64 User Manual
15
Ensure that the sensor is set to the correct mode. To do this, enter the menu
system, enter the SYSTEM PARAMETERS submenu, and under the option Light
sens. type ensure that the correct sensor type is selected. Check the provided
recommended settings to determine the correct sensor type. Typically punched is
correct, but reflective is used for transparent product.
IF the product is consistently bent when exiting the machine
Run the printer with the cover open by disabling the interlock switch. Watch as
product goes through and try to determine what in the machine the product is
getting snagged on. The issue is generally caused by either an orange pinch roller
or the housing of the sensor that detects a gap between products. If it appears to
be a pinch roller, try readjusting the position of the pinch roller while making
sure to keep it on the blue belt. If the problem appears to be the product bending
on the orange sensor housing, try sliding the sensor back into the machine by
turning the green knob on the outside of the head assembly counter-clockwise. If
neither of these solutions seem to work, take a video depicting the issue and email
it to technical support.
IF the print quality is poor:
Adjust the print speed and/or heat value (sometimes called temperature/ darkness/
etc.) used within the labeling software. How to change this varies from software
to software, but should be under label setup, page setup, or label properties. If you
are unable to locate, please contact technical support, as they are familiar with
many of the more common label creation software. To improve quality, try to
decrease print speed and increase the heat value.
Increase the print head pressure. This is a tear-shaped orange knob above the
ribbon take-up spool (the print head pressure selector). Clockwise decreases
pressure and counter-clockwise increases pressure. This may cause wrinkling of
the product if too much pressure is applied.
IF the printer will not feed product or double feeds product:
Ensure that the separator gap is appropriately adjusted. Clockwise rotation, as
viewed from above, increases the separator gap which makes feeding easier, but
can cause double feeding to occur if increased significantly. Counter-clockwise
rotation, as viewed from above, decreases the separator gap which makes double
feeding less likely to occur, but can cause the product to crinkle or jam if
decreased significantly.
Contact technical support. Make a note of any error messages that appear on the
display screen.
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