DRI-STEEM XT Series Electrode Steam Humidifier Installation, Operation, and Maintenance Manual • Page 61
Troubleshooting
1. Review possible causes and recommended actions.
If you have a problem with your XT Series Humidifier, review
the troubleshooting guide on the following pages for possible
causes and recommended actions for typical problems. If you
have a problem with an Ultra-sorb humidifier, refer to the
Ultra-sorb manual.
2. If you’re still having problems, call us.
If the troubleshooting guide does not help you solve your
problem, call us with the following information available:
• Product name, firmware version, and serial number
You’ll find this information on the wiring diagram, on the
outside of the control cabinet door, and/or in the System Data
operating mode.
• Problem definition
Example: water leaking, low humidity, high humidity, etc.
• Time problem began
Example: Always, after remodel, after a change in weather, etc.
• System changes
Example: Pressure, new service, new controller, relocation,
change in maintenance, etc.
Humidifier model number _________________________________
Humidifier serial number _________________________________
Firmware version ________________________________________
Problem definition _______________________________________
Time problem began _____________________________________
Calling DRI-STEEM technical support: 800-328-4447
Have the following information ready before calling technical
support.
XT_IOM_Jan_2008.pdf 63 11/19/2009 10:13:40 AM
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