Dukane SCR+ User Manual

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Model

SCR+

Document No. 427-07-00017 (04)

Telephone Operation Manual

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STARCall, STARCall Plus, STARCall Fusion,

and StarCare Systems

Table of Contents

Table of Contents7
Introduction15
- Manual Contents15
- System Acronyms16
- Related Documentation16
Section 1-General Information15
Password Control17
System Priorities17
Starcall Fusion Feature Set18
- Class of Service18
- Hunt Groups18
  - Cyclical Hunt Groups19
  - Voice Mail Hunt Group19
- DIL (Direct Inward Line) Extension19
- Dial Tone19
- Account Codes20
- Interactive Voice Response (IVR) System21
- System Speed Dial Numbers21
- Toll Restriction21
  - Section 2-Atel Description and Features23
ATEL Description and Features23
- Figure 1: Model 7A1110 Administrative Telephone (ATEL)23
- Display Window24
- Handset25
- Key Pad25
- Microphone25
- Speaker25
- Volume25
- Programmable Dedicated Function Keys26
- Speaker Phone Key26
- Talk Key26
- Programmable F1 through F8 Keys27
- Menu Key28
Error Codes28
Local Diagnostic/Programming Mode28
- Entering the Local Diagnostic/Programming Mode28
- Exiting the Local Diagnostic/Programming Mode29
- Displaying the ATEL Hardware Revision and Software Version29
- Verifying a Key's Function29
- Programming the Dedicated Function Keys29
- Programming the F1 through F8 Function Keys30
- Adjusting the Ringer Type and Volume31
- Adjusting the Voice and Music Volumes31
- Restoring Default Key Settings32
- Setting the ATEL Background Music32
  - Section 3-Standard Telephone Operations33
Selectively Answering Call-Ins (ATEL Only)28
Introduction33
STEL Description and Features33
Figure 2: Model 7A1111 Standard Telephone (STEL)34
Off-Hook Duress Call-In35
Placing a Call-In35
Off-Hook Direct Telephone Call36
Off-Hook Intercom Option36
Error Codes37
- Section 4-Using the System39
Off-Hook Page37
Calling a Speaker Station39
Answering Speaker Station Calls40
- Auto Answering a Call-In41
- Manually Answering a Call-In (Auto Answer Disabled)42
- Answering the Highest Priority System Call-In43
- Canceling All Normal Call-Ins in the System44
Transferring Intercom Calls between Room Speakers and Associated System Phones44
- Transferring from Speaker to Associated System Phone44
- Transferring from System Phone to Associated Speaker45
Calling a Telephone45
- Calling a System Telephone Extension46
  - Busy Station Intercom (Fusion Feature Set Only)47
  - Call Back (Fusion Feature Set Only)47
- Calling a PBX/KSU Telephone Extension47
- Outside Line Access (Fusion Feature Set)48
Answering Telephone or Outside Line Calls52
- Answering a Call from Another Telephone or Outside Line52
- Using Call Group Pickup52
- Using Telephone Call Pickup52
Call Holding (Telephone and Outside Line)53
- Placing a Call on Hold53
- Removing a Call from Hold53
Line Pick-Up (Fusion Feature Set Only)54
Outside Line Call Park (Fusion Feature Set Only)54
Outside Line Camp on (Fusion Feature Set Only)55
Recall Timers (Fusion Feature Set Only)55
- Call Park Timeout55
- Camp on Timeout55
- Hold Timeout55
- Transfer Timeout55
Call Transferring (Telephone and Direct Outside Line)56
Call Conferencing57
- Initiating a Three-Party Conference Call57
- Terminating a Conference Call57
Call Forwarding58
- Forwarding Restrictions58
- Forwarding a Call58
- Forwarding Calls to Voice Mail (Fusion Feature Set Only)59
- Follow Me" Call Forwarding (V. 5.00 System Software or Later)59
- Canceling Call Forwarding59
- Audible Forwarding Indicators60
- Forwarding Conditions in a Hunt Group60
Message Waiting Indicator61
- Manually Setting the Message Waiting Indicator61
- Automatic Message Waiting Indicator Operation (Fusion Feature Set Only)61
Paging62
- Emergency Paging All Rooms and Zones62
- Emergency Paging Selected Zones63
- Emergency Paging All but Excluded Zones64
- Off-Hook Emergency Zone Page (STEL, DTMF Telephone, and CTEL Only)65
- Paging All Rooms and Zones65
- Paging Selected Zones66
- Paging All but Excluded Zones67
- Paging Selected Rooms68
- Paging All but Excluded Rooms69
- Distributing Tones to All Speakers69
Distributing Tones70
- Distributing Tones to Selected Zones71
- Distributing Tones to All but Excluded Zones71
- Distributing Tones to Selected Rooms72
- Distributing Tones to All but Excluded Rooms73
- Canceling Tone Distribution73
Distributing Audio Programs74
- Distributing an Audio Program to All Speakers74
- Distributing an Audio Program to Selected Zones74
- Distributing an Audio Program to All but Excluded Zones75
- Distributing an Audio Program to Selected Rooms76
- Distributing an Audio Program to All but Excluded Rooms77
- Adding Rooms to Audio Program Distribution in Progress77
- Removing Rooms from Audio Program Distribution in Progress78
- Canceling Audio Program Distribution79
- Monitoring Audio Program Sources79
- Selecting a Source for Music-On-Hold and ATEL Background Music80
Temporarily Excluding Rooms80
- Excluding Rooms80
- Clearing Selected Temporary Room Exclusions81
- Clearing All Temporary Room Exclusions81
Setting the Date82
Setting the Time of Day82
Activating and Deactivating the Schedules83
Controlling I/O System Outputs84
Controlling OCC System Outputs84
Overriding Night Mode85
- Section 5-Call Button Operations87
Call-In Priorities87
Placing a Call-In87
- Placing a Normal Call-In87
- Placing an Emergency Call-In87
- Upgrading a Normal Call-In to Emergency87
Call Confirmation88
Canceling a Call-In88
Message Waiting88
Privacy Indication88
- Section A-700 Codes Quick Reference89
- Section B-Programmable Function Keys Reference93
  - Section C-Software Versions95
- System Embedded Software95
- System Configuration Software95

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Dukane SCR+ Specifications

General

Brand	Dukane
Model	SCR+
Category	Telephone System
Language	English