42 | 9.1 LED is Solid Red
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9. Troubleshooting
The following solutions address some of the most common printing challenges. Please
call Graphic Products if your problem is not discussed here.
9.1 LED is Solid Red
Possible Cause: Cover is not latched properly.
Solution: Turn printer off. Open cover all the way, then slowly close it. Press firmly on
front corners to ensure both latches are secure.
9.2 Printing Suddenly Stops and LED Blinks Red
Possible Cause: Printer is out of ribbon or label supply.
Solution: Replenish ribbon or label supply.
Possible Cause: Ribbon spindles are loaded backward.
Solution: Ensure ribbon spindles are facing in the right direction. The spindle flanges
should be on the right side of the printer. Refer to Section 2.3 for detailed ribbon-loading
instructions.
Possible Cause: Media sensor error occurred.
Solution: Re-initialize the media and gap sensor:
A. Turn power OFF and wait 5 seconds.
B. Hold down the Feed button and turn the power ON.
C. After the LED blinks red three times in a row, release the Feed button.
D. If this doesn’t work, cover the media sensor with a strip of supply that’s less
transparent so the sensor “sees” the media.
9.3 LED Quickly Blinks Red
Possible Cause: Power was cycled too quickly.
Solution:
A. Turn power OFF.
B. Verify you are using the correct power supply. “Power supply for DuraLabel PRO/PRO
300 ONLY” should be marked on the brick.
C. Wait 5 seconds.
D. Turn power ON.
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