Troubleshooting
Service Instructions 745-35-10 S/745-35-10 A - 02.0 - 04/2017 315
20 Troubleshooting
20.1 Customer Service
Contact for repairs and issues with the machine:
Dürkopp Adler AG
Potsdamer Str. 190
33719 Bielefeld, Germany
Tel. +49 (0) 180 5 383 756
Fax +49 (0) 521 925 2594
Email: service@duerkopp-adler.com
Internet: www.duerkopp-adler.com
20.2 Messages of the software
Please contact customer service if an error occurs that is not described
here. Do not attempt to correct the error yourself.
Error code Symbol Meaning Remedial action
Error code 0-1999: Error messages sewing motor control
1000 • Encoder cable not connected
• Encoder cable defective
• Encoder defective
• Check the encoder cable
• Replace the encoder cable
1001 • Sewing motor cable not
connected
• Sewing motor cable defective
• Check the sewing motor cable
• Replace the sewing motor cable
1002 Sewing motor insulation fault • Check motor phase and PE for
low-impedance connection
• Replace the sewing motor
encoder
• Replace sewing motor
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