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SOFTWARE SERVICE OVERVIEW
EdgeTech provides software services free of charge. This software agreement does not address customer-
specified modifications or enhancements. These services may be ordered separately. Furthermore,
EdgeTech software upgrades are meant for the sole use of EdgeTech customers. Any reproduction of
EdgeTech-supplied software or file sharing is strictly prohibited.
Software Updates and Enhancements
EdgeTech customers can download new software releases with all modifications and enhancements from
the E
DGETECH WEBSITE. Major software issues, should they occur, will be reported directly to the customer.
New software releases consist of the following:
• Software enhancements that are not on the price list
• Software fixes and changes
• Product integration
• Documentation updates to online help
• Tests for compatibility with other modules
Software patches consist of software that has undergone the following:
• Minor software enhancements
• Software fixes and changes
EdgeTech customers are entitled to contact E
DGETECH CUSTOMER SERVICE by telephone, facsimile, or e-mail
to report a difficulty, discuss a problem, or receive advice on the best way to perform a task. When
contacted, EdgeTech Customer Service will do the following:
• Respond within 24 hours via Telephone, Facsimile, and E-mail Support
• Immediately attend to serious problems affecting operations
• Attempt to find an immediate workaround
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