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RETURNED MATERIAL AUTHORIZATION
Prior to returning any equipment to EdgeTech, a Returned Material Authorization (RMA) number must be
obtained. The RMA will help identify returned equipment when it arrives at our receiving dock and enables
tracking of the equipment while at our facility. The material should be shipped to EdgeTech, 4 Little Brook
Road, West Wareham, MA 02576. Refer to the RMA number on all documents and correspondences.
All returned materials must be shipped prepaid. Freight collect shipments will not be accepted. EdgeTech
will pay freight charges on materials going back to the customer after they have been evaluated and/or
repaired. If the equipment is the property of EdgeTech, please insure for full value.
All shipments must be accompanied by three copies of your proforma invoice, with the value of the
material, and the reason for return. If the reason is for repair, it must be clearly stated in order to move
through customs quickly and without duties being charged. Whenever possible, please send copies of
original export shipping documents with the consignment. Fax one invoice, packing list, and a copy of the
airway bill to EdgeTech upon shipment to EdgeTech’s Main Office Fax: 1-508-291-2491.
If there is more than one item per consignment, a packing list must accompany the shipment, which can
be combined with the proforma invoice and packing list if the contents of each carton are clearly
numbered and identified on the invoice.
CAUTION!
If your product is a portable topside, never attempt to ship it in its Storm
Case
TM
alone. Although rugged, these cases are not intended to be used
as shipping containers, and the delicate internal components could be
damaged if used in this manner.
Note: All shipping charges shall be the responsibility of the customer, and
the return shipment will be sent on the customer’s account.
Foreign and Domestic Shipping Return Instructions
1. The items must be sent prepaid to our door – using a reputable company. Freight collect
shipments will not be accepted. Small items can be shipped prepaid directly to EdgeTech via
FedEx, DHL, UPS, Airborne, etc.
2. For your protection, the items should be fully insured. EdgeTech will not assume any responsibility
for damage to the shipment while in transit inbound or outbound.
3. Items within the warranty period must be sent prepaid to our door – using a reputable company.
EdgeTech will only pay for return shipping charges, if damage was not caused by misuse.
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