Enterasys SecureStack C2 C2G124-24 - Getting Help

LANVIEW Diagnostic LEDs
SecureStack C2 Installation Guide 1-7
Getting Help
Foradditionalsupportrelatedtotheswitchesorthisdocument,contactEnterasys
Networksusingoneofthefollowingmethods:
BeforecontactingEnterasysNetworksfortechnicalsupport,havethefollowing
informationready:
•YourEnterasysNetworksservicecontractnumber
•Adescriptionofthefailure
•Adescriptionofanyaction(s)alreadytakentoresolvethe
problem(forexample,
changingmodeswitches,rebootingtheunit,etc.)
•TheserialandrevisionnumbersofallinvolvedEnterasysNetworksproductsinthe
network
•Adescriptionofyournetworkenvironment(layout,cabletype,etc.)
•Networkloadandframesizeatthetimeoftroubl e(ifknown)
•Thedevicehistory(thatis,haveyou
returnedthedevicebefore,isthisarecurring
problem,andsoforth.)
•AnypreviousReturnMa terialAuthorization(RMA)numbers
World Wide Web www.enterasys.com/services/support/
Phone 1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
Internet mail support@enterasys.com
To expedite your message, type [SWITCHING] in the subject line.
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.