eove EO-70 - Training and Support; Limited Warranty

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Training and support
Training and support are available on the EOVE website, www.eove.fr or by calling our helpline at
+33 05 59 21 86 84
Limited warranty
The seller guarantees that the Product delivered complies with the use for which it is intended,
and guarantees the Purchaser in this respect from defects in materials and workmanship.
Subject to the extended warranty that the Seller may offer to the Purchaser, depending on the
Product, the Seller offers to the Purchaser a TWELVE (12) month warranty period, covering the
costs of defective parts. Such warranty shall be effective from the expiration of a FIFTEEN (15)
day period following the invoice date.
This warranty is only applicable when Products are installed and operated in accordance with
factory recommendations and user manual instructions. This warranty specifically excludes
damage or wear to Products caused by misuse, abrasion, corrosion, negligence, accidents, faulty
installation or by using material incompatible with the Product. Also, this warranty does not
cover associated consumables or disposables relative to the use of the Product.
Whatever the claim on the quality of the Product made by the Purchaser, the latter remains
liable for paying the corresponding amounts, on their due date.
The condition of the supplied Products must be verified by the Purchaser upon receipt. As such,
any claim from the Purchaser based on the quality of the Product must be made by written
notice within THREE (3) days from the discovery of the relevant defect. The Purchaser shall be
responsible for providing all necessary proofs showing evidence of defects or non-conformity.
Once defects or non-conformity are duly recorded by the Seller, the Purchaser may return the
relevant Product if the Seller believes that it can be repaired in whole or in part. Otherwise, the
Seller shall substitute the non-repairable dysfunctional equipment with equivalent new
equipment.
In any case, any return of Products requested by the Purchaser must be agreed in writing by the
Seller. In particular, no returns will be accepted if:
- Products have not been installed and operated in accordance with factory recommendations
and user manual instructions;
- Products are no longer in their original packaging;
- Products are not accompanied by their instruction manuals and accessories;
- Products have been repaired by a non-Seller-accredited provider.