364 Troubleshooting
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed
paper:
❏ Do not remove jammed paper by force. Torn paper can be
difficult to remove and might cause other paper jams. Pull it
gently in order to avoid tearing.
❏ Always try to remove jammed paper with both hands to avoid
tearing it.
❏ If jammed paper is torn and remains in the printer, or if paper
is jammed in a place not mentioned in this chapter, contact a
qualified service representative.
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Warning:
Be careful not to touch the fuser, which is marked CAUTION Hot
Surface, or the surrounding areas. If the printer has been in use,
the fuser and the surrounding areas may be very hot.
Preventing paper feed and paper jam problems
If you have frequent paper feed or paper jam problems, use this
checklist of corrective measures:
❏ Fan the stack of paper and then tap its edges to align it before
you load it.
❏ Be sure that you do not load too much paper into the tray.
❏ Be sure to adjust the paper guides so that paper feeds freely.
❏ Never allow more than 100 sheets to accumulate on the
face-down tray, or more than 20 sheets to accumulate on the
Face-up tray.
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