Epson L6290 Series - Where to Get Help

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Where to Get Help

Technical Support Web Site..........................................301

Contacting Epson Support...........................................301

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Table of Contents2
Guide to this Manual7
Introduction to the Manuals7
Searching for Information7
Printing Only the Pages You Need8
About this Manual8
Marks and Symbols8
Notes on Screenshots and Illustrations9
Operating System References9
Trademarks10
Copyright10
Important Instructions12
Safety Instructions13
Safety Instructions for Ink13
Printer Advisories and Warnings14
Advisories and Warnings for Setting up the Printer14
Advisories and Warnings for Using the Printer14
Advisories and Warnings for Using the Touchscreen15
Advisories and Warnings for Using the Printer with a Wireless Connection15
Advisories and Warnings for Transporting or Storing the Printer15
Protecting Your Personal Information15
Part Names and Functions16
Part Names and Functions17
Guide to the Control Panel20
Control Panel21
Touch Screen Operations21
Home Screen Configuration22
Guide to the Network Icon23
Menu Screen Configuration24
Entering Characters25
Viewing Animations25
Loading Paper27
Paper Handling Precautions28
Paper Size and Type Settings28
List of Paper Type29
Loading Paper30
Precautions When Loading Letterhead Paper30
Placing Originals31
Placing Originals32
Originals that Are Not Supported by the ADF33
Printing34
Printing Documents35
Printing from a Computer - Windows35
Printing from a Computer - Mac os53
Printing Documents from Smart Devices (Ios)59
Printing Documents from Smart Devices (Android)60
Printing on Envelopes62
Printing on Envelopes from a Computer (Windows)62
Printing on Envelopes from a Computer (Mac OS)62
Printing Web Pages63
Printing Web Pages from a Computer63
Printing Web Pages from Smart Devices63
Printing Using a Cloud Service64
Registering to Epson Connect Service from the Control Panel64
Copying66
Available Copying Methods67
Copying Originals67
Copying on 2-Sides68
Copying by Enlarging or Reducing68
Copying Multiple Originals Onto One Sheet69
Copying Originals Using Good Quality70
Copying ID Card70
Copying Without Margins71
Basic Menu Options for Copying71
B&W71
Color71
(2-Sided)71
(Density)72
Advanced Menu Options for Copying72
Paper Setting72
Reduce/Enlarge72
Original Size72
Multi-Page72
Quality73
Original Orientation73
Remove Shadow73
Remove Punch Holes73
ID Card Copy73
Borderless Copy73
Clear All Settings73
Scanning74
Basic Information on Scanning75
What Is a "Scan75
Scanning Uses75
Available Scanning Methods75
Recommended File Formats to Suit Your Purpose77
Recommended Resolutions to Suit Your Purpose77
Scanning Originals to a Computer78
Scanning from the Control Panel78
Scanning from a Computer79
Scanning Originals to the Cloud79
Basic Menu Options for Scanning to the Cloud80
Advanced Menu Options for Scanning to the Cloud80
Scanning Using WSD81
Setting up a WSD Port81
Scanning Originals to a Smart Device83
Advanced Scanning83
Scanning Multiple Photos at the same Time83
Faxing85
Before Using Fax Features86
Overview of this Printer's Fax Features86
Feature: Sending Faxes86
Feature: Receiving Faxes87
Feature: PC-FAX Send/Receive (Windows/Mac OS)87
Features: Various Fax Reports88
Feature: Security When Sending and Receiving Faxes88
Features: Other Useful Features88
Sending Faxes Using the Printer89
Selecting Recipients89
Various Ways of Sending Faxes90
Receiving Faxes on the Printer92
Receiving Incoming Faxes93
Receiving Faxes by Making a Phone Call94
Viewing Received Faxes Saved in the Printer on the LCD Screen95
Menu Options for Faxing96
Recipient96
Fax Settings96
More98
Menu Options for Inbox99
Open Inbox (XX Unread)99
Using Other Faxing Features100
Printing Fax Report Manually100
Sending a Fax from a Computer101
Sending Documents Created Using an Application (Windows)101
Sending Documents Created Using an Application (Mac OS)103
Receiving Faxes on a Computer105
Checking for New Faxes (Windows)105
Checking for New Faxes (Mac OS)106
Canceling the Feature that Saves Incoming Faxes to the Computer107
Maintaining the Printer108
Checking the Status of Consumable109
Cleaning the Paper Path for Paper Feeding Problems109
Improving Print, Copy, Scan, and Fax Quality112
Checking and Cleaning the Print Head112
Running Power Cleaning114
Preventing Nozzle Clogging115
Aligning the Print Head115
Cleaning the Paper Path for Ink Smears115
Cleaning the Scanner Glass116
Cleaning the ADF117
Cleaning the Translucent Film119
Cleaning the Printer123
Cleaning Spilled Ink123
Checking the Total Number of Pages Fed through the Printer124
Saving Power124
Saving Power (Control Panel)124
Installing or Uninstalling Applications Separately125
Installing the Applications Separately125
Adding the Printer (for Mac os Only)127
Uninstalling Applications127
Updating Applications and Firmware129
Transporting and Storing the Printer130
Solving Problems134
The Printer Does Not Work as Expected135
The Printer Does Not Turn on or off135
Power Turns off Automatically135
Paper Does Not Feed Properly135
Cannot Print140
Cannot Start Scanning157
Cannot Send or Receive Faxes168
Cannot Operate the Printer as Expected182
A Message Is Displayed on the LCD Screen186
Paper Gets Jammed187
Removing Jammed Paper187
Removing Jammed Paper from the ADF190
Preventing Paper Jams192
It Is Time to Refill the Ink192
Ink Bottle Handling Precautions192
Refilling the Ink Tanks193
It Is Time to Replace the Maintenance Box199
Maintenance Box Handling Precautions199
Replacing a Maintenance Box199
Printing, Copying, Scanning, and Faxing Quality Is Poor200
Print Quality Is Poor200
Copy Quality Is Poor208
Scanned Image Problems215
The Quality of the Sent Fax Is Poor218
Received Fax Quality Is Poor220
Cannot Solve Problem220
Cannot Solve Printing or Copying Problems221
Adding or Replacing the Computer or Devices222
Connecting to a Printer that Has Been Connected to the Network223
Using a Network Printer from a Second Computer223
Using a Network Printer from a Smart Device224
Re-Setting the Network Connection224
When Replacing the Wireless Router224
When Changing the Computer225
Changing the Connection Method to the Computer225
Making Wi-Fi Settings from the Control Panel226
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)230
About Wi-Fi Direct230
Connecting to Devices Using Wi-Fi Direct231
Disconnecting Wi-Fi Direct (Simple AP) Connection233
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID233
Checking the Network Connection Status234
Checking the Network Connection Status from the Control Panel234
Printing a Network Connection Report235
Printing a Network Status Sheet241
Checking the Network of the Computer (Windows Only)241
Product Information243
Paper Information244
Available Paper and Capacities244
Unavailable Paper Types247
Consumable Products Information247
Ink Bottle Codes247
Maintenance Box Code248
Software Information248
Software for Printing248
Software for Scanning252
Software for Faxing253
Software for Package Creation254
Software for Making Settings254
Software for Updating256
Settings Menu List257
General Settings257
Maintenance268
Print Status Sheet269
Print Counter270
User Settings270
Customer Research270
Restore Default Settings270
Firmware Update271
Product Specifications271
Printer Specifications271
Scanner Specifications272
ADF Specifications273
Fax Specifications273
Using Port for the Printer273
Interface Specifications274
Network Specifications274
Supported Third Party Services276
Dimensions276
Electrical Specifications277
Environmental Specifications277
System Requirements278
Regulatory Information278
Standards and Approvals278
Restrictions on Copying280
Administrator Information281
Connecting the Printer to the Network282
Before Making Network Connection282
Panel284
Settings to Use the Printer286
Making Contacts Available286
Making Fax Features Available289
Problems When Making Settings298
Where to Get Help300
Technical Support Web Site301
Contacting Epson Support301
Before Contacting Epson301
Help for Users in Europe301
Help for Users in Taiwan301
Help for Users in Australia302
Help for Users in New Zealand302
Help for Users in Singapore303
Help for Users in Thailand303
Help for Users in Vietnam304
Help for Users in Indonesia304
Help for Users in Hong Kong307
Help for Users in Malaysia308
Help for Users in India308
Help for Users in the Philippines308

Epson L6290 Series - Where to Get Help

Table of Contents

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