Solving Problems 17
Solving Problems
If you have a problem with your product, check the messages on the control panel to
diagnose the cause.
You can also check “Problems and Solutions” below for basic troubleshooting suggestions,
or see your online User’s Guide for more detailed help.
Note: Breakdown or repair of this product may cause loss of network data and settings.
Epson is not responsible for backing up or recovering data and settings during or after
the warranty period. We recommend that you make your own backup or print out your
network data and settings.
Problems and Solutions
Check the solutions below if you’re having trouble using your Epson product.
Note: If the LCD screen is dark, press any button to wake the printer from sleep mode.
Product Status Messages
Error Messages Solutions
Printer error Turn the product off and then back on again. If the error is still
displayed, contact Epson.
Operation canceled. An
error occurred while saving.
Make sure the memory card is inserted correctly and meets the
specifications for your product.
Paper Configuration is
disabled
The Paper Configuration setting must be turned on to use
AirPrint.
A printer's ink pad is nearing
the end of its service life
The ink pads are near the end of their service life and the
message will be displayed until the ink pad is replaced. Contact
Epson. (To resume printing, press
x.)
A printer's ink pad is at the
end of its service life
The ink pad is at the end of its service life. Turn off the product
and contact Epson.
Combination of the IP
address and the subnet
mask is invalid.
There is a problem with the network connection to your product.
Check the solutions in this guide or your online User’s Guide.
Recovery Mode An error has occurred during firmware updating. Connect your
product using a USB cable and try updating the firmware again. If
you still receive this error message, contact Epson for support.
pm_400_quick_guide.book Page 17 Wednesday, July 8, 2015 3:44 PM
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