Epson WorkForce Pro WF-C579R User Manual

402
Received Fax is Not Printed
Parent topic: Solving Problems
Cannot Send or Receive Faxes
If you cannot send or receive faxes, try these solutions:
• If an error code is displayed on the control panel, try the solutions suggested in the error code list.
• If you are faxing from a computer, use the Epson FAX Utility to send your fax.
• Make sure the recipient's fax machine is turned on and working.
• Make sure paper is loaded correctly in your product.
• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,
your faxes might be rejected by the recipient's fax machine.
• If user restriction has been enabled, you may need to enter a user name and password. Contact your
administrator for assistance.
• If you did not connect a telephone to your product, set the Receive Mode setting to Auto so you can
receive faxes automatically.
• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.
• Print a fax connection report using your product control panel or fax software to help diagnose the
problem.
• Verify that the telephone wall jack works by connecting a phone to it and testing it.
• Check the Line Type setting and set it to PBX. If your phone system requires an external access code
to reach an outside line, register the code to the product and add a # (hash) to the beginning of the
phone number when dialing.
• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary filter.
• If you are connected to a DSL phone line, connect the product directly to a telephone wall jack and
send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider.
• If your telephone line has static, turn off your product's error correction mode fax communication
setting and try faxing again.
• Try lowering your product's fax speed setting.
• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a
color fax.

Epson WorkForce Pro WF-C579R Specifications

General

Secure printing	Yes
Print technology	Inkjet
Maximum resolution	4800 x 1200 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	4.8 s
Time to first page (color, normal)	5.3 s
Print speed (black, draft quality, A4/US Letter)	34 ppm
Print speed (black, normal quality, A4/US Letter)	24 ppm
Duplex print speed (color, normal quality, A4/US Letter)	15 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 1200 DPI
Maximum number of copies	999 copies
Scan to	Cloud
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	-
Fax memory	550 pages
Modem speed	33.6 Kbit/s
Fax forwarding to	E-mail, Folder, PC
Fax transmission speed	3 sec/page
Fax speed dialing (max numbers)	200
Printing colors	Black, Cyan, Yellow, Magenta
Country of origin	Indonesia
Maximum duty cycle	50000 pages per month
Recommended duty cycle	400 - 4500 pages per month
Page description languages	PCL 5c, PCL 6, ESC/P-R, PostScript 3, PDF 1.7
Sustainability certificates	ENERGY STAR
Display	LCD
Control type	Touch
Product color	White
Display diagonal	4.3 \
Market positioning	Business
Email protocols	POP3, SMTP
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security features	Access restriction with Epson Web Config, Confidential and secure PIN-enabled printing, LDAP Address Book, IPsec, IEEE802.1x, SSL (Server Authentication), Admin panel mode
Cabling technology	10/100/1000Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, WPA-PSK, WPA-TKIP, WPA2-PSK, WPA2-AES, WPA2-Enterprise
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Epson Connect, Epson iPrint, Epson Email Print, Epson Remote Print, Apple AirPrint, Google Cloud Print
Supported network protocols (IPv4)	LPD, HTTPS, HTTP, DHCP, AR
Supported network protocols (IPv6)	LPD, WSD-Print, WSD-Scan, IPSEC
Paper input type	Paper tray
Total input capacity	830 sheets
Total output capacity	150 sheets
Maximum input capacity	1330 sheets
Total number of input trays	3
Multi-Purpose tray input capacity	80 sheets
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	C5, C6
Custom media width	100 - 215.9 mm
Custom media length	148 - 355.6 mm
Paper tray media types	Plain paper, Recycled paper, Art paper, Letterhead
Paper tray media weight	64 - 256 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
USB connector	USB Type-A
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	2
Internal memory	- MB
Sound power level (printing)	6.7 dB
Sound pressure level (printing)	53 dB
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.2 W
Power consumption (ready)	14 W
Power consumption (copying)	29 W
Power consumption (PowerSave)	1.3 W
Power consumption (average operating)	- W
Energy Star Typical Electricity Consumption (TEC)	0.2 kWh/week
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1, Windows Vista
Pallet width	800 mm
Pallet height	2055 mm
Pallet length	1200 mm
Pallet weight	0 g
Pallet width (UK)	1000 mm
Quantity per pallet	2 pc(s)
Harmonized System (HS) code	84433100
Package depth	621 mm
Package width	580 mm
Package height	845 mm
Package weight	31880 g
Quantity per pack	1 pc(s)
Printing method	Epson PrecisionCore
Print head nozzles	800 nozzles black, 800 nozzles per colour
Supported network protocols	TCP/IPv4, TCP/IPv6, HTTP, HTTPS, IPSEC
Compatible operating systems	Citrix XenApp 7.6 und höher, Citrix XenDesktop Version 7.6, Linux, Mac OS 10.10.x, Mac OS 10.7.x, Mac OS 10.8.x, Mac OS 10.9.x, Mac OS X 10.11.x, Mac OS X 10.12.x, Mac OS X 10.6.8 or later, Windows 10, Windows 7, Windows 7, 64-Bit-Version, Windows 8, Windows 8 (32/64 Bit), Windows 8.1, Windows 8.1 x64 Edition, Windows Server 2003 R2 x64, Windows Server 2008 (32/64 Bit), Windows Server 2008 R2, Windows Server 2012 (64bit), Windows Server 2012 R2, Windows Server 2016, Windows Vista, Windows Vista (32/64 Bit), Windows Vista, 64-Bit-Version, Windows XP SP2 oder höher, Windows XP SP3, Windows XP, 64-Bit-Version, Windows Server 2003 R2, Windows XP Professional x64 Edition, XP Professional x64 Edition SP2
Other network protocols supported	WSD-Scan, FTP
Cables included	AC

Weight and Dimensions

Depth	535 mm
Width	425 mm
Height	513 mm