Preventive Maintenance and Fault-finding
8.5.5 Cannot Access Web GUI
In the event that you cannot access the web GUI, refer to Table 8.5.
Table 8.5 Cannot Access Web GUI
Step Action If Result of Action is Yes… If Result of Action is No…
1
Check whether the unit can be
pinged.
Proceed to next step.
Follow the instructions given in
Unit Cannot Be Pinged.
2
If the loading of the unit control
interface is stuck with a warning
message "Use of this browser
configuration is not officially
supported by Ericsson TV",
check whether the Internet
Explorer 8 is used in
compatibility mode. Is it?
Turn off the compatibility mode
in Internet Explorer 8 by
following the steps below:
1. Press the Alt key, then
select the Tools menu.
2. Select Compatibility View
Settings.
3. Make sure that all the three
checkboxes at the bottom are
unchecked.
4. Click Close.
5. Re-open the browser.
Proceed to next step.
3
Does a dialogue appear after
accessing the interface
requesting the user name and
password?
Give the credentials set
before. (The default user
name is "engineer", the default
password is "password".) Not
remembering the user name
or the password, contact the
customer services.
If the procedures given here
cannot solve the problem,
contact the customer services.
8.5.6 Unit Cannot Be Pinged
Pinging a computer is a method of checking if a computer is on the network. Pings
send a network request to a computer asking it to respond (ICMP
ECHO_REQUEST).
To ping a computer from a Windows/PC machine, use the MSDOS prompt and type
the command: ping <IP address>
A successful ‘ping’ consists of receiving back a copy of a short transmitted test
message. The reply will display ‘ping statistics’ (number of packets sent and
received and the time taken, in ms, to receive back those packets.
In the event that you cannot ping your unit, refer to Table 8.6.
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