Troubleshooting 25
Troubleshooting
This section describes some common errors that CueSystem users may encounter and how to
troubleshoot them. If you need additional assistance, see Help from ETC Technical Services on
page 2 for information on contacting ETC.
Random buttons light up when I power up the desk
This is normal operation and is part of the desk start-up routine. When all internal checks have
been completed and the desk is fully booted, all lights will turn off and the desk will be ready
for use. This process usually takes less than 30 seconds.
Error: Controller at IP Address XX.XX.XX.XX not found
Ensure that your master controller (a playback unit if you have one, or a desk that is
designated as the master controller if you have no playback unit) is powered up and
connected to your PC through an Ethernet switch. Verify that your PC has the correct
network address settings (see Configuring the IP Address of the PC on page 5), and check that
you have the correct network card selected if you have multiple cards in your PC (see Network
on page 24). You can also check whether your controller has the correct IP configuration
using device discovery (see Discovering and Configuring Devices on the Network on page 7).
Device Discovery does not populate with CueSystem devices
Make sure that your PC has the correct network address settings (see Configuring the IP
Address of the PC on page 5) and check that you have the correct network card selected if
you have multiple cards in your PC (see Network on page 24).
My patch settings do not take effect and are lost when I exit the
patch screen
After selecting which outstations are controlled by the relevant desk channel using the patch
screen, you must click the Update Controller button to send this patch info over the
network to the master controller. Failure to do this will lose any changes you have made in the
patch screen. For more information, see Patching on page 10.
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