8 Troubleshooting
94/ 132 Enigma User Manual | © Eversys S.A.
S-015 Check cleaning ball dispenser.
Blocked or broken cleaning
balls?
Light barrier dirty?
The machine has been cleaned 10x without a
cleaning ball!
=> Check if a cleaning ball is blocked or broken
If the error remains, contact your service
organisation.
This stop message can only occur if you have set
the parameter "If cleaned without detergent" to
"Block after 4 days".
The coffee machine is blocked now until the next
cleaning with cleaning balls!
“7.3.7” on page 89
“11.3.7” on page 128
S-016 The coffee machine has been
cleaned without cleaning
balls.
Cleaning ball dispenser
empty?
Blocked or broken cleaning
balls?
Machine blocked!
Contact service organisation.
This stop message can only occur if you have set
the parameter "If cleaned without detergent" to
"Block after 4 days".
The coffee machine is blocked now until the next
cleaning with cleaning balls!
“7.3.7” on page 89
“11.3.7” on page 128
S-017 Cleaning necessary.
Please press "Continue" to
start cleaning.
Press and hold the rinse key for three seconds to
start cleaning.
“7.3.1” on page 80
S-018 The last cleaning hasn't been
finished correctly.
Please press "Continue" to
start cleaning.
Cleaning cycle has been interrupted.
Please start a new cleaning procedure.
“7.3.1” on page 80
S-020 Brewing unit failure.
The brewing unit is blocked.
- Switch the machine OFF, wait 10 sec. and turn it
back ON.
- If it doesn’t work, machine is blocked!
- Contact service organisation.
“5.2” on page 54
S-021 Grounds bin is full.
Please empty the grounds bin
and press "Continue".
Empty the optional grounds bin and press the
button.
“9.5” on page 111
S-023 Cleaning required. Please wait
until all boilers are ready.
No action necessary -
S-024 Clean the milk tubes with a
damp cloth.
Remove and clean the milk
cleaning tank.
Clean the milk tubes with a damp cloth.
Remove and clean the milk cleaning tank.
“7.3.1” on page 80
S-025 Please wait... Grounds drawer is full. Please wait until the
running product has finished.
-
S-026 1) Remove the milk tank
2) Fill the empty cleaning tank
with 25 ml Everclean (press
pump once)
3) Press "Continue".
1) Remove the milk tank
2) Fill the empty cleaning tank with 25ml
Everclean (press pump once)
3) Press "Continue".
“7.3.1” on page 80
# Info message Explanation / Corrective action Refer to
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