8 Troubleshooting
96/ 132 Enigma User Manual | © Eversys S.A.
S-105 Rinse necessary.
The steam boiler isn't allowed
to heat before the machine is
rinsed.
After switching on the coffee machine, the
steam boiler has to wait until the rinse button is
pressed before it is allowed to heat.
Press the rinse button.
“5.3” on page 55
S-106 Initialise, please wait... Just wait until the coffee machine is Initialised. -
S-107 Steam boiler security probe
problem.
Contact service organisation. -
S-108 Interface not detected. All
steam and hot water products
are locked.
Please check the interface
connection and setting.
This message only occurs if you use an external
interface (CSI or CCI).
“9” on page 101
S-109 Touch Screen open.
Please close the display
properly.
Contact service organisation. -
W-002 Coffee boiler is heating... If this message remains, call your service
organisation.
-
W-004 Water flow too low Contact service organisation. -
W-006 Check cleaning ball dispenser.
Blocked or broken cleaning
balls. Light barrier dirty?
Contact service organisation. -
W-007 The coffee machine has been
cleaned without cleaning
balls.
Cleaning ball dispenser
empty?
Blocked or broken cleaning
balls?
This warning is set if no cleaning ball has been
detected.
Check if the cleaning ball dispenser is empty.
If yes -> Refill it.
Check if a cleaning ball is blocking the dispenser.
If this message remains, call your service
organisation.
“7.3.7” on page 89
W-008 Press "Continue" to start
cleaning now. If you want to
start cleaning later, press the
stop button.
To start cleaning latter, press and hold the rinse
key for three seconds to start cleaning.
“7.3.1” on page 80
W-009 Cleaning ball dispenser
missing.
Contact service organisation. -
W-010 Invalid coffee recipe No action necessary.
This message disappears with the next successful
coffee product.
Normally this message should never appear.
-
W-011 Brewing unit initialisation
failed.
The brewing unit is blocked.
=> Please check the brewing
unit.
Contact service organisation. -
W-013 Service necessary. Please
contact your service
technician.
The machine has reached the predefined number
of products or the service date interval has
elapsed.
Please call your service technician.
-
# Info message Explanation / Corrective action Refer to
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