Troubleshooting 8
5700109748 | V01-09/2021 97/ 132
W-014 Please change the water filter. Predefined water amount has been reached.
The water filter has to be changed after its life
time cycle. Otherwise the boilers will be damaged
due to the limescale.
Please call your service technician.
-
W-018 Milk tank empty.
Please refill the milk tank.
Refill the milk tank. “9.2.1” on page 102
W-019 Steam pressure too low for
milk products.
Wait until the steam pressure is high enough to
produce a milk product.
-
W-021 Top piston failure.
The machine tries to unblock
the piston automatically.
Contact service organisation. -
W-022 Bottom piston failure left.
The machine tries to unblock
the piston automatically.
Contact service organisation. -
W-023 Bottom piston failure right.
The machine tries to unblock
the piston automatically.
Contact service organisation. -
W-024 Milk tank empty.
Please refill the milk tank.
Refill the milk tank.
“9.2.1” on page 102
W-025 No grinder turns detected
(grinder right, bean hopper
front).
The grinder automatically tries
to start again.
The grinder automatically tries to unblock itself
(that normally solves the problem).
But if it can’t unblock itself after three times, the
grinder is blocked and intervention is necessary
(the warning
W-068 is set).
-
W-027 Date and time incorrect.
Please adjust the date and
time in the display menu and
restart the machine.
- Turn the coffee machine off (main switch and
not standby button!), wait 10s and turn it on
again (that mostly fixes the problem).
- But if the message is still shown after turning
off and on the machine login with manager
password and:
- Adjust the date and time at the display => Main
Menu => Display => Date and Time => Set Date &
Time => Check also if the time zone is correct on
the display(s)
If the message still appears after manually
setting the date and time and restarting the
machine, please call your service technician.
“11.3.3” on page 126
W-029 Failure of external EEPROM
(CPU)
Contact service organisation. -
W-030 Failure during backup to
external EEPROM (CPU)
Contact service organisation. -
W-034 No coffee powder detected
(left).
Please check the powder
chute and press "Continue".
Check the powder chute.
Have you inserted enough powder?
“5.6.6” on page 60
W-035 No coffee powder detected
(right).
Please check the powder
chute and press "Continue".
Check the powder chute.
Have you inserted enough powder?
“5.6.6” on page 60
# Info message Explanation / Corrective action Refer to
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