TROUBLESHOOTING 83
System software installation
USB flash drive method:
E100 remains on for
30 minutes (or longer)
after beginning
installation
One of the following:
• Service switches are set
to wrong mode
• E100 must be reset
• Faulty USB flash drive
• Faulty HDD cable
or HDD
• Corrupted CMOS
• Faulty motherboard
• Faulty CPU
1. Make sure that E100 service switch 1 is set to ON and service switch 2 is set
to OFF.
If the service switches are in the wrong position, power off the E100, set the
switches correctly, power on, and allow the installation to resume.
2. Power off the E100, wait 10 seconds, and then power on.
3. Check the LED on the USB flash drive.
If the LED is not blinking (remains off or solid), the flash drive may be
improperly seated. Power off the E100, reseat the flash drive, power on, and
then allow the installation to resume.
4. Retry the installation using a different USB flash drive.
5. Reseat the cables to the HDD.
6. Replace the HDD cable.
7. Replace the HDD.
8. Clear the CMOS (see page 57).
9. Replace the motherboard.
10. Replace the CPU.
USB flash drive method:
During installation, the
LED on the flash drive
remains off or solid
(not blinking)
One of the following:
• Faulty or improperly
seated USB flash drive
• Faulty motherboard
• Faulty HDD
1. Power off the E100, reseat the flash drive, power on, and then allow the
installation to resume.
2. Retry the installation using a different USB flash drive.
3. Clear the CMOS (see page 57).
4. Replace the motherboard.
5. Reseat the cables to the HDD.
6. Replace the HDD cable.
7. Replace the HDD.
Ethernet port method:
Installation stalls for
5 minutes (or longer)
while downloading
“file 1 of 3”
One of the following:
• Service switches
are set incorrectly
• Wrong RJ-45 port
• Wrong or faulty
RJ-45 cable
• Faulty motherboard
1. Make sure that the E100 service switches are both set to ON.
If the service switches are in the wrong position, click Cancel on the installer
screen. Power off the E100, set the service switches correctly, click Finish on
the installer screen, and then retry the installation.
2. Make sure that you are using a cross-over cable.
If the cable appears damaged, replace it.
3. Clear the CMOS (see page 57).
4. Replace the motherboard.
Ethernet port method:
Installation stalls for
20 minutes (or longer)
while downloading
“file 2 of 3”
One of the following:
• Faulty HDD
• Faulty motherboard
1. Reseat the cables to the HDD.
2. Replace the HDD cable.
3. Replace the HDD.
4. Clear the CMOS (see page 57).
5. Replace the motherboard.
TABLE 3 E100 errors
Symptom Possible cause Suggested action
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