Maintenance and Troubleshooting 4-9
Document 40275-0913
4.7 Troubleshooting
4.7.1 Introduction
When the FT-100/CI or FT-170/CI rejects cartons repeatedly, it
might indicate that it is incorrectly rejecting cartons.
The FT-100/CI or FT-170/CI has several tools to help you verify
the accuracy of the rejects and several tools to help you correct
these false rejects. Try these suggestions when a problem first
appears.
Before attempting any diagnostic or troubleshooting procedure:
• Understand and comply with all safety precautions.
• Contact your service department if you cannot resolve the
problem from the information in this section.
4.7.2 Steps
Complete these steps to troubleshoot excessive or false rejects.
1. Wait for the FT-100/CI or FT-170/CI to reject a case.
2. Verify that the message is correct by opening the rejected
case and inspect it yourself.
If the status line message does not state the accurate reason
for the reject, the case may be skewed on the conveyer.
Skewing may be caused by guide rails that are too loose or
too tight.
3. Tighten or loosen the guide rails, if necessary.
4. Check the reject history counter for high occurrence counts
or repeated causes.
The section Using the Reject History Counter contains infor-
mation about using this counter.
5. Check the rejected case or cases on the conveyor to ensure
that they are not hopping as they travel on the conveyor.
6. Inspect the case or cases to ensure that the case is not
skewing as it travels along the conveyor.
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