Rue J.H. Cool 19a | B-4840 Welkenraedt | BELGIUM
Tel. : +32 (0)87 899 799 | Fax : +32 (0)87 899 790
E-mail : info@flow-tronic.com | www.flow-tronic.com
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7 Contact Information
7.1 For Belgium and Luxembourg
Flow-Tronic Tel : +32 (0)87 899 799
Rue J.H. Cool 19a Fax : +32 (0)87 899 790
B-4840 Welkenraedt Email: info@flow-tronic.com
Belgium www.flow-tronic.com
7.2 Outside Belgium and Luxembourg
Flow-Tronic maintains a big network of dealers and distributors. To locate a representative, send an e-mail to
sales@flow-tronic.com.
7.3 Technical Support
Technical and Customer Service Department personnel are eager to answer questions about our products and
their use. In Belgium and Luxembourg, call +32 (0)87 899 799 or send an e-mail to service@flow-tronic.com.
Outside Belgium and Luxembourg, please contact your direct representative.
7.4 Repair Service
Please contact Flow-Tronic before sending any items for repair.
Steps to follow to send the device to Flow-Tronic for repair:
1. Identify the serial number of the device.
2. Record the reason for return.
3. Make sure the equipment is free from foreign debris and is clean and dry before shipping.
4. Ship the item to:
Flow-Tronic S.A.
Service
Rue J.H. Cool 19a
B-4840 Welkenraedt
BELGIUM
5. The item that has to be repaired gets an RMA (Return Material Authorization) number.
6. The price for repair is calculated and sent to the customer.
7. Repair is made after having received the authorization from the customer.
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