Common Problems
Problems NetTool Detects
6
6-9
• Problem: No WINS server found on network to
resolve names.
Explanation: The PC is configured to use WINS
(Windows Internet Name Service) and none can be
found.
Remedy: Make sure the WINS server is up and
running. Access the PC’s network properties.
• Problem: PC WINS incorrect.
Explanation: NetTool sees a WINS server on the
network but it is not the one configured on the PC in
question.
Remedy: View the details of the WINS server by
accessing the Key Devices list. Change the PC’s
configuration to match.
NetBIOS
• Problem: Incorrect Workgroup or Domain configured
on PC.
Explanation: There are specific names and privileges
needed for access to domains or workgroups. The
name is not correctly configured or privileges are not
set up.
Remedy: Determine what domain names and
privileges are required and correct the PC’s
configuration.
• Problem: Unable to find Primary Domain Controller
(PDC) for network.
Explanation: These domain controllers act as
gatekeepers for domain access. If one of them is not
found on the network, no access can be granted.
Remedy: Various
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