Common Problems
Problems NetTool Detects
6
6-11
• Problem: Unable to connect to POP3 server
Explanation: The PC cannot find the POP3 server it
is configured to find. The server itself may be down as
well.
Remedy: Access NetTool’s Key Devices list to view
information about this server and then make
corrections within the mail setup area of the PC.
• Problem: Unable to connect to IMAP server
Explanation: The PC cannot find the IMAP server it
is configured to find. The server itself may be down as
well.
Remedy: The IMAP server information is either not
configured or is not correctly configured on the PC.
Access NetTool’s Key Devices list to view
information about this server.
Printer
• Problem: Unable to connect to IP print spool server
Explanation: NetTool is detecting that the PC is not
able to connect to the configured IP printer server.
The server itself may be down as well.
Remedy: Access NetTool’s Key Devices list to view
a list of IP printers and correct the problem in the
printer setup area on the PC.
• Problem: Unable to connect to IP print spooler
Explanation: The print spooler configuration on the
PC is either not correct or the spooler itself is down or
offline.
Remedy: Check the spooler itself and then access
NetTool’s Key Devices list to view a list of IP devices
and correct the problem in the printer setup area on
the PC.
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