Error messages and tips for helping yourself
49
…when using a postage scale
Optimail does not accept the
postage value determined by
the postage scale.
The interface cable is not connected correctly.
Check whether the interface cable is plugged and
screwed into both devices correctly.
Data transmission is faulty.
Switch off the Optimail and the postage scale, wait
briefly and switch back on.
Optimail is not ready to receive data from the
postage scale.
On the Optimail: Press the key.
On the postage scale: Remove the mailpiece from
the weighing tray and place it back on the tray
again.
The postage scale is not set up properly for
operation with the Optimail. Read the operator
manual of your postage scale.
Endorsement is not set
automatically / is not correctly
set by the postage scale.
The postage scale is not set up properly for
automatic endorsement setting (e.g. automatic
endorsement setting is switched off). Read the
operator manual of your postage scale.
There is no suitable endorsement for the dispatch
setting.
Problem Possible cause and remedy
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