Troubleshooting and tips
!
Take note of the safety notes in the "Safety" manual and in the "Preparing for use"
chapter, when you connect or disconnect cables.
If a fault occurs, try to correct it as described in the following places:
● in this chapter
● in the documentation of the connected devices
● in the help systems of the software used
● in the documentation of your operating system
If you fail to correct the problem, proceed as follows:
► Switch off the workstation.
► Make a note of the steps and the circumstances that led to the fault.
► Make a note of any error messages displayed.
► Note the ID number of your device. This number can be found on the type rating plate on the
back of the casing.
► Contact your sales outlet or our customer service centre.
Installing new software
When installing programmes or drivers, important files may be overwritten and modified. To be able
to access the original data in the event of any problems following installation, you should backup
your hard disk prior to installation.
Power-on indicator remains unlit after you have
switched on your device
This may be due to the following:
The mains voltage supply is faulty
► Check that the power cable is plugged properly into the workstation and grounded mains outlet.
► Switch on the workstation.
Internal power supply overloaded
► Disconnect the power plug of the workstation from the grounded mains outlet.
► Wait for a moment.
► Plug the power plug into the grounded mains outlet again.
► Switch on the workstation.
A26361-K665-Z126-1-19, edition 1 29
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