Troubl esho ot ing and tips
Troubleshooting and tips
TroubleshootingTi psFaultTroubleshooting
Follow the safety note s in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the c ircumst ance s that led to the fault. Also
make a note of any error messages displayed.
► Switch the notebook off.
► Please contact the Hotline/Service De sk.
You can find t he telephone numbers in the service desk list. Please have
the following information re ady when you ca ll:
• The model name and serial number of the notebook. T he serial number is
located o n a sticke r on the underside of the notebook.
• Notes of any messages that appear on the screen and information on acoustic signals.
• Any changes you have made to the hardware or software since
receiving the notebook.
• Any changes you have made to the BIOS Setup settings since receiving the notebook.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.
Our notebooks
have been designed primarily w ith mobile applications in mind. This
means that con
siderable effort has been made to optimise compon ents and equipment
in terms of we
ight, space and energy req uirements. Depending on the particular
configuratio
n you have purchased, it is possible that functionality may be slightly reduced
compared to a
desktop PC if you are running processo r-intensive gaming software, e.g.
games with i
ntensive 3D graphics. Updating your hardware with drivers which have not
been appro
ved by Fujitsu Technology Solutions may result in performance losses, data
losses or m
alfunction of the equipment. A list of approved drivers and current BIOS
versions c
an be downloaded from: "
http://support.ts.fujitsu.com/Download/Ind ex.as p"
Help if pr
oblems occur
Should you encounter a problem with your co mputer that you cannot resolve yourself:
► Note the ID number of your device. The ID number is found on the type rating
plate on the back or unde rside of the casing.
► For further clarification of the problem, contact the Service Desk for your country (see the
Service Desk list or visit the Internet at
"
http://support.ts.fujitsu.com/c ontact/servi cedesk/ServiceDe skNumber_Int.asp"). When you
do this, please have r eady the ID number and serial number of your system.
Fujitsu 69
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