Troubleshooting and tips
Help if problems occur
Should you at any time have a p roblem with your comp uter that you can’t solve
yourself, in many cases you can quickly solve it by using the SystemDiagnostics
program which is pre-installed on your computer.
The SystemDiagnostics program is alre ady installed on devices which were
delivered with a Windows operating system.
► To sta rt the SystemDiagnostics program, click on Startsymbol - Program - Fujitsu - SystemDiagnostics.
► If a problem is found during a test run, the SystemDiagnostics program outputs
a code (e.g. DIFS-C ode YXXX123456789123).
► Make a note of the outp ut DIFS code and the identity number of your device. The identity
number can be found on the type rating plate on the back of the casing.
► Fo r further clarification of the p roblem, contact the Servi ce Desk for y our country (see t he Service
Desk list or visit the Internet at "
http://ts.fujitsu.com/suppor t/servicedesk.html"). When you do
this, please have ready the identity number and serial n umber of your system and the DIF S code.
Restoring the hard disk contents under Windows
Harddisk:Operatingsyste
m,restoring
You can use t he "Windows Recovery CD" (optionally available) and the "Drivers & Utilities
CD/DVD" to reinstall the operating system.
The instructions are provided on the case o f the Recovery CD.
During the reinstall process your perso nal files and any installed programs
will be deleted. We advise you to backup your files to an external hard
drive, or CD / DVD disk before you start.
► Switch the notebook on.
The following display briefly appears on the screen during start-up:
<ESC>Diagnostic screen <F12>Boot Menu <F2>BIOS Setup
► When this message appears, press the function key
F12
.
► Insert the "Windows Re covery CD" into the optical drive.
► Select CD-ROM and press the Enter key.
► Follow the inst ructions on the screen.
After the installation you must install all the drivers again. S ome installed hardware
components will not be correctly supported until this has been done.
► Insert the "Drive rs & Utilities" CD/DVD into the optical drive. The CD starts automatically.
► Click on the Desk Update button.
► Select Automatic driver installation (Express) and click on Start insta lla tion.
► Follow the inst ructions on the screen.
► R esta rt your notebook when the driver installation is completed.
76 Fujitsu Technology Solutions
Downloaded from LpManual.com Manuals
To Next Page
Loading...
Need help?
General