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• Reinstall the printer driver. See your printer’s user guide
for instructions.
• Wait until files have been printed before sending
additional files to the printer.
• If you print large files or many files at one time, you may
want to add additional memory to the printer. See the
printer documentation for instructions on adding
additional memory.
• Contact your printer manufacturer’s technical support.
Optical discs
Optical discs include CDs, DVDs, and Blu-ray discs.
The computer does not recognize a disc or the disc drive
• Make sure that the disc label is facing up, and make sure
that the disc is clean and free from large scratches. For
information on cleaning the disc, see “Cleaning optical
discs” on page 56.
• Update the device driver. For instructions, see “Checking
for device problems” on page 87.
• Your computer may be experiencing some temporary
memory problems. Restart your computer.
An audio disc does not produce sound
• Make sure that the Windows volume controls are turned
up (and mute is turned off) and that any attached
speakers are turned on and connected correctly.
• Make sure that the disc is label side up, and make sure
that the disc is clean and free from large scratches. For
information on cleaning the disc, see “Cleaning optical
discs” on page 56.
A movie disc will not play
• Make sure that the disc is label side up, and make sure
that the disc is clean and free from large scratches. For
information on cleaning the disc, see “Cleaning optical
discs” on page 56.
Help
For more information about printer troubleshooting, click Start, then click
Help and Support. Type printer troubleshooter in the Search Help box,
then press E
NTER.
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