GE
D
IRECTION 5535208-100, REV. 2 LOGIQ E9 SERVICE MANUAL
Chapter 7 Diagnostics/Troubleshooting 7 - 1
Chapter 7
Diagnostics/Troubleshooting
Section 7-1
Overview
7-1-1 Purpose of Chapter 7
This section describes how to setup and run the tools and software that help maintain image quality and
system operation. Basic host-, system-, and board-level diagnostics are run whenever power is applied.
Some Service Tools may be run at the application level.
Section 7-2
Service Safety Considerations.
Section 7-3
Gathering Troubleshooting Data
7-3-1 Purpose of this Section
Problem images and system data (logs) can be acquired at the device or through remote diagnostics
(InSite ExC). These data can be used to perform service at the device, or can be sent back to the
manufacturer for analysis.
DANGEROUS VOLTAGES, CAPABLE OF CAUSING DEATH, ARE PRESENT IN
THIS EQUIPMENT. USE EXTREME CAUTION WHEN HANDLING, TESTING AND
ADJUSTING.
IF THE COVERS ARE REMOVED FROM AN OPERATING LOGIQ E9, SOME METAL
SURFACES MAY BE WARM ENOUGH TO POSE A POTENTIAL HEAT HAZARD IF
TOUCHED, EVEN WHILE IN SHUT DOWN MODE.
IF A LOGIQ E9 IS ENERGIZED, AND THE FRONT PROCESSOR (CARD CAGE) COVER
IS REMOVED, THE VOLTAGE TEST POINTS POSE A POTENTIAL SHOCK HAZARD.
USE ALL PERSONAL PROTECTION EQUIPMENT (PPE) SUCH AS GLOVES, SAFETY
SHOES, SAFETY GLASSES, AND KNEELING PAD, TO REDUCE THE RISK OF INJURY.
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