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CHAPTER 6
Troubleshooting
Error / Failure Meaning Correction
15 Z axis power,
encoder or wiring
failure
Check Z axis encoder
and power connectors.
Contact Field Service.
16 X axis encoder
failure
Check X axis encoder
connector.
Contact Field Service.
17 X2 axis encoder
failure
Check X2 axis encoder
connector.
Contact Field Service.
18 Y axis encoder
failure
Check encoder
connector.
Check for obstructions. Retry.
Call Field Service if retry fails.
19 Z axis encoder
failure
Check encoder
connector.
Check for obstructions and
retry.
Call Field Service if retry fails.
20 Y axis overcurrent Carriage left/right
motion is jammed or
obstructed.
Clear the Y axis jam. Retry.
Call Field Service if retry fails.
21 Servo system fault SYSOK line at wrong
logic level.
Contact Field Service.
22 X axis drift Motion along axis is
jammed or obstructed.
Clear the jam. Retry. Call Field
Service if retry fails.
23 X2 axis drift Motion along axis is
jammed or obstructed.
Clear the jam. Retry. Call Field
Service if retry fails.
24 Y axis drift Carriage left/right
motion is jammed or
obstructed.
Clear the Y axis jam. Retry.
Call Field Service if retry fails.
25 Z axis drift Tool up/down motion is
jammed or obstructed.
Clear the Z axis jam. Retry.
Call Field Service if retry fails.
26 ? axis drift Unused test N/A
27 Bad control printed
circuit board
version
Incompatible driver
board.
Contact Field Service.
28 Unknown plot data Plot data corrupted in
plotter.
Re-send job.
29 Plotter overheated Temperature inside the
plotter is too hot.
Power off, let cool. Power on.
Check for running fan and
clear air vents.
30 Unexpected
interrupt
Electrical control board
failure.
Call Field Service if retry fails.
31 Unknown interrupt Electrical control board
failure.
Call Field Service if retry fails.