P/N 53063-30, Manual revision: B
9-5
Maintaining the Cell Saver 5+ Device
PROVIDING CUSTOMER SERVICE
Field service
Haemonetics maintains a world wide network of company trained service
representatives. These technical specialists are available to diagnose and
repair any malfunctions with the blood processing equipment and will be
on site as soon as possible. The authorized Haemonetics technician can
answer any questions about routine maintenance and quality control as well
as provide routine annual or semi-annual maintenance, such as leakage
current tests. Maintenance contracts are available to ensure that Haemon-
etics equipment continues to function properly.
Installation and clinical training
Haemonetics has a large network of specialists proficient in both the
medical and technical aspects of all Haemonetics equipment. These experi-
enced trainers can listen to and respond to questions and concerns. A thor-
ough, on-site training in the operation of the CS5+ device will be provided
for the personnel by the Clinical Specialists upon delivery of the equipment
at a conveniently arranged time.
Returned goods authorization system
Haemonetics seeks to provide the customer with equipment and material
which respects the highest established standards of quality in design and
manufacturing. If for any reason the merchandise must be returned to the
company, the customer should refer to the Haemonetics Returned Goods
Authorization (RGA) system to ensure proper handling and subsequent anal-
ysis of the material.
First, the customer should contact the local Haemonetics Representative (or
Haemonetics Customer Service Department) and provide the following
information:
! Product list number, lot number and manufacture date.
! Number of articles to be returned.
! Description of defect.
! Number of parcels being shipped.
The Haemonetics representative may ask for additional details, depending
on the nature of the problem. The customer should be prepared to provide a
thorough description of the problem encountered as well as the product
information listed above.
If a contaminated disposable set must be returned by courier services, the
Haemonetics representative may provide specific instructions concerning
preparation for shipping blood-contaminated products. In addition to the
Haemonetics guidelines, the consumer should strictly follow the local stan-
dard operating procedure related to the shipment of blood-contaminated
materials and thus minimize any potential health hazards involved.
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