Harman CONNECTNEXT - HANDLING IN-CALL FUNCTIONS

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PHONE PHONE FUNCTIONS
HANDLING IN-CALL FUNCTIONS
When you are in a call (outgoing or incoming), the system
supports you to perform any of the following functions:
 Respond to the Interactive Voice Response (IVR) with the
required details
 Put the call on hold
 Switch between phone (handset) and system (hands-
free) capability
 Accept another incoming call
 Switch between calls
 Conduct a conference call by adding another number or
by merging two existing calls
 Mute the microphone
 End the call
Responding to the IVR
When you have called a contact with Interactive Voice
Response (IVR) like customer care number of bank and so on,
you will have to enter some details through the phone. For
Figure 54: Incoming Call Screen
Figure 55: Active Call
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