Page 5-6 December 2016
System Overview - Troubleshooting PLT-01668, Version: 1.2
# 44
Flipper Jam/
Home Error
A card has
become
jammed in the
printer’s
flipper table.
The flipper
failed to
position
properly while
aligning a card
or flipping a
card.
Clear any cards in the flipper table using the buttons to move the card
out. Resume printing.
The flipper table should be level when the printer is powered up. If the
flipper Table is at an angle, open the card output door and manually
level it. Then cycle the printer power to reset.
Reset the printer and retry. If problem persists call for technical
assistance.
# 45
No Flip Module
installed
Request to
print on 2
nd
side of card,
but no flipper
is installed.
If a Flipper Module is present, ensure that the Print Both Sides option
in the printer driver is set correctly.
Install a flipper module.
# 64
# 65
# 66
Reboot Required
Unspecified
system error
detected by
the printer
firmware.
Reset the printer and try again.
If this problem persists, call for technical assistance.
# 68
Card in Printer
A card is
jammed in the
print station or
card flipping
area of the
Printer.
Clear the jam and press the Pause
button.
# 70
Multiple Feed
Multiple cards
were fed into
the printer.
Verify the card thickness is set to the thickness of your cards, then
press the Pause
button.
Check for card slippage. If necessary, run the printer cleaning routine.
Verify the cleaning roller is properly installed on the ribbon cartridge.
Verify the cards are not sticking together.
# 81
Unable to Feed
The printer is
unable to feed
a card from
the input card
hopper.
Check the following, then press the Pause
button to continue.
Verify the card thickness setting is set to the thickness of your cards.
Verify the Cleaning roller is properly installed on the Ribbon Cartridge.
Check for card slippage. If necessary, run the Printer cleaning routine.
Verify that your cards are within the perimeters accepted card size
range.
Verify the cards are not sticking together.
# 82 Mag Jam A card is
jammed
magnetic
station
Clear any cards in the magnetic station using the buttons to move the
card out.
Press the Pause button to continue.
# 91
Ribbon Out
The print
ribbon has run
out.
Install a new ribbon.
Press the Pause
button to continue or the ON/OFF button to cancel.
Error Message Cause Solution
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