Chapter
7
December 2016 Page 7-1
Technical Support
This section provides you with an efficient, step-by-step procedure to be used when contacting HID
GLOBAL Technical Support, as needed, for this card printer.
Contact the HID Global Technical Support Group:
Phone: (866) 607-7339 Ext #6
FAX: (952) 946-8492
Website: support.hidglobal.com
Before contacting HID Technical Support:
Position a phone near the printer and computer so the Technician can help to troubleshoot the
printer.
Have a self-test and a sample card ready when calling HID Technical Support.
7.1 Reading the Serial Numbers on a FARGO Printer
To determine when the card Printer was manufactured, see the serial number (affixed to the card
printer).
With the Example: Serial Number B2050028 (2012)
The first two digits in the serial number indicate the year the printer was built
(B2 indicates the year 2012).
The third and fourth digits in the serial number indicate the week the printer was built
(05 indicates week 5 of that year).
The last four digits indicate the sequence number for the numeric order in which the printers were
built.
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