Page 5-4 December 2016
System Overview - Troubleshooting PLT-01668, Version: 1.2
5.2.2 Error Messages
This section provides the troubleshooting table for the error message. The DTC4250E has a display
that shows the printer error messages.
When an error occurs in the printer, the PC shows the error message on screen with solutions.
The display blinks in the location requiring attention. Locations can include the printer, input
hopper, magnetic encoder, flipper, card path, ribbon, and data/communication device error.
Each table uses a 3-column presentation to display a specific or printer error message, its cause and
its solution.
This format allows the troubleshooter to identify the error and its cause, and then perform the
procedure provided in the solution column.
This standard mode of identifying the problem and its solution should provide an efficient
method of troubleshooting this printer.
If you encounter problems beyond the capabilities of this error message table, you should
contact Technical Support.
Error Message Cause Solution
# 81
Unable to Feed
The printer
is unable to
feed a card
from the
input card
hopper.
Check the following, then press the Pause
button to continue.
• Verify the card thickness setting is set to the thickness of your cards.
• Verify the Cleaning roller is properly installed on the Ribbon
Cartridge.
• Check for card slippage. If necessary, run the Printer cleaning
routine.
• Verify that your cards are within the accepted card size range.
• Verify the cards are not sticking together.
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