5–6 Troubleshooting
Hitachi Simple Modular Storage 100 User’s Guide
Host cannot access storage 1. Verify that the port activity LED on the used iSCSI
data ports is ON (see Figure 2-3 on page 2-4). If not,
try a different iSCSI data port.
2. Check that all iSCSI cables are connected securely at
both ends.
3. Send a ping command from the host to your Hitachi
Simple Modular Storage 100. If the ping fails, verify
that the host is communicating with your Hitachi
Simple Modular Storage 100 at the appropriate IP
address.
4. Check whether other devices in your network, such as
a router or switch, are the cause of the problem.
5. If these steps do not fix the problem, visit the Hitachi
Web Portal at http://support.hds.com.
A failure other than an array failure occurs 1. Check that the host is turned on.
2. Verify that the port activity LED on the used iSCSI
data ports is ON (see Figure 2-3 on page 2-4). If not,
try a different iSCSI data port.
3. Send a ping command from the host to your Hitachi
Simple Modular Storage 100. If the ping fails, verify
that the host is communicating with your Hitachi
Simple Modular Storage 100 at the appropriate IP
address.
4. Check your CHAP authentication, LUN Manager,
mapping, and LUN settings.
Hitachi Storage Navigator Modular 2 will
not start
1. Be sure the computer acting as the management
console meets the minimum requirements described
in Required Items Supplied by the User on page 3-8.
2. Check the settings of your Web browser.
3. Verify that the Storage Navigator Modular 2 server is
working.
4. Verify that your host has Java Runtime Environment
(JRE) version 1.6 (update 2) installed. This is a free
download from http://java.sun.com/javase/
downloads/index.jsp.
5. Verify that the correct IP address was entered in the
Web browser address bar.
6. If these steps do not fix the problem, you may need
to reinstall the Storage Navigator Modular 2 software.
Table 5-1: Troubleshooting (Continued)
Symptom Suggested Actions
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