Document 800-04191 Rev A 71
06/09
B
Troubleshooting
Technical Support
Prior to calling Honeywell technical support, refer to the following topics for possible
solutions to problems with your HD4DIP(X) camera. To contact the Honeywell Video
Systems technical support team, call 1-800-796-2288 (North America only) or send an
e-mail to HVSsupport@honeywell.com.
Any equipment returned to Honeywell Video Systems for warranty or service repair must
have a Return Merchandise Authorization (RMA) number. The RMA number must be
clearly marked on all return packages and internal paperwork.
Problem: Lens Out of Optical Focus
Possible solutions:
1. Verify that the lens cap has been removed from the camera. A translucent cap may
be in place and could blur the video if not removed.
2. This can also be caused by dirt, oil, grease, and fingerprints, and so on, that have
accumulated on the lens or lower dome. Check the lens and dome and clean them,
if needed.
Caution Use extreme caution when cleaning the lens and dome so you do
not scratch their optical surfaces. Prepare a washed-out cotton cloth
or lens cleaning paper with alcohol or lens cleaning liquid. Clean by
moving spirally from the lens center towards its rim. Repeat until the
lens is completely clean.
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