Troubleshooting
Troubleshooting
in
an
MS
Windows
environment
•
No
response
No
packets received indicates no response from a ping.
If
there is no response, type in
the
IP address
with
the
ping command.
Check
that
the
typed address matches
the
IP
address
assigned in
the
LAN
Settings menu,
then
check
the
other
addresses
in
the
menu.
Check
that
the
hostname and
IP
address
are
correctly
entered
in
the
node names database
and
that the IP address
matches
the
IP address
assigned in
the
LAN
Settings menu.
If
the
logic analyzer still does not respond
to
ping,
then
the
problem is
possibly in
the
logic analyzer hardware. To
check
the
logic analyzer,
refer to "Verify
the
logic analyzer performance" in this chapter.
• Intermittent Response
On
a multiclient network, receiving 1 to 8
packets
indicates a problem
with
the
network. Because the number of
packets
received depends
on your network traffic
and
integrity,
the
number
might
be
different
for your network.
Use a
LAN
analyzer
or
LAN
management software
to
monitor activity
and determine
where
bottlenecks
or
other
problems are occurring.
The logic analyzer still functions,
but
communications over
the
LAN
will be slower.
On
a single-client/single-server network,
the
most
likely cause of
intermittent response
to
an echo request is a
hardware
problem with
the
LAN
module installed in the PC,
the
cable,
or
the
logic analyzer.
To
check the logic analyzer, refer
to
"Verify
the
logic analyzer
performance" in this chapter.
7-12
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