Troubleshooting
Troubleshooting
in
an
MS
Windows
environment
Troubleshooting in an
MS
Windows environment
1 Verify the communications link.
Verify
the
communications link between
the
PC
and
the
logic analyzer using
the
ping utility or other similar echo
request
utility.
To aid in troubleshooting, go
to
the
Ethernet
Statistics menu
under
LAN
Settings on
the
logic analyzer.
You
can
view transmit
and
receive activity on
this menu.
If
needed, refer
to
"Network Status Information" in this
chapter
for more information about
the
Ethernet
Statistics menu.
If
the
ping utility is not available on
the
PC (the icon does not
appear),
then
this is
an
indication that the NFS software is not properly installed. Reinstall
the
NFS software
and
attempt
to
verify
the
communications link.
The
syntax of
the
ping command varies with the NFS software used. Usually, I
the
command requires at least
the
IP address.
If
the
syntax permits a
specified
number
of echo requests,
then
specify 10 as
the
number
of
echo
requests. Refer
to
your
NFS
software documentation for more information.
• Normal Response
A normal response to the ping
will
be
a total of9, 10, or possibly
11
packets received if
10
echo requests
were
specified. Because
the
number
of
packets
received depends on your network traffic
and
integrity,
the
normal number might
be
different for your network.
For every
packet
transmitted and received because of
the
ping
command,
the
Transmit Successful
and
Receive Successful fields
in
the
Ethernet
Statistics
menu
increases by
1.
Go
to
step
2, "Attempt a remote NFS mount."
•
Error
Messages
If
error messages appear,
then
check
the
command syntax before
continuing with
the
troubleshooting.
If
the syntax is correct,
then
resolve
the
error
messages using
your
NFS documentation.
Certain NFS software packages
permit
the
use of hostname in place of
the
IP
address.
In
this case, if
an
unknown host
error
message
appears,
then
check the
node
names
database to see
that
the
hostname
and
IP address
are
correctly entered.
Refer
to
your NFS documentation for specific information on
any
error
messages.
7-11
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