Packaging and transporting guidelines......................................................................................................................................................................27
Accessing support information ......................................................................................................................................................................................28
5 Removal and replacement procedures for authorized service provider parts.................................................................................30
Component replacement procedures .......................................................................................................................................................................30
Preparation for disassembly..................................................................................................................................................................................30
Rubber feet..........................................................................................................................................................................................................................30
Bottom cover ......................................................................................................................................................................................................................31
Battery.................................................................................................................................................................................................................................... 32
WLAN module.................................................................................................................................................................................................................... 33
Memory module...............................................................................................................................................................................................................35
Solid-state drive...............................................................................................................................................................................................................36
Speakers................................................................................................................................................................................................................................37
Touchpad click board and touchpad................................................................................................................................................................38
USB/power button board ..........................................................................................................................................................................................40
Fan.............................................................................................................................................................................................................................................. 41
System board .................................................................................................................................................................................................................... 42
Heat sink ...............................................................................................................................................................................................................................44
Display assembly............................................................................................................................................................................................................46
Power connector............................................................................................................................................................................................................. 53
Top cover with keyboard ............................................................................................................................................................................................54
6 Using Setup Utility (BIOS)...........................................................................................................................................................................................................56
Starting Setup Utility (BIOS)...............................................................................................................................................................................................56
Updating Setup Utility (BIOS).............................................................................................................................................................................................56
Determining the BIOS version...............................................................................................................................................................................56
Preparing for a BIOS update ...................................................................................................................................................................................57
Downloading a BIOS update........................................................................................................................................................................57
Installing a BIOS update ..................................................................................................................................................................................57
7 Backing up, restoring, and recovering...............................................................................................................................................................................59
Backing up information and creating recovery media...................................................................................................................................59
Using Windows tools for backing up.................................................................................................................................................................59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......................... 59
Restoring and recovering your system......................................................................................................................................................................59
Creating a system restore ......................................................................................................................................................................................60
Restoring and recovery methods.......................................................................................................................................................................60
Recovering using HP Recovery media............................................................................................................................................................60
Changing the computer boot order ................................................................................................................................................................... 61
Using HP Sure Recover (select products only)...........................................................................................................................................61
8 Using HP PC Hardware Diagnostics.................................................................................................................................................................................. 62
Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................ 62
Using an HP PC Hardware Diagnostics Windows hardware failure ID code.......................................................................62
Accessing HP PC Hardware Diagnostics Windows..............................................................................................................................62
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant................................................. 62
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............63
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................63
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