HP 3PAR StoreServ 7000 - Troubleshooting Guide Manual

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HP 3PAR StoreServ 7000 and 7000c

Storage Troubleshooting Guide

Abstract

This guide is intended for experienced users and system administrators who troubleshoot HP 3PAR StoreServ 7000 and 7000c

Storage systems and have a firm understanding of RAID schemes.

HP Part Number: QL226-98171

Published: September 2015

Main Page

Table of Contents3
Identifying Storage System Components9
Understanding Component Numbering9
Drive Enclosures9
Nodes, Slots, and Ports10
Controller Nodes10
HP M6710 Drive Enclosure (2U24)10
HP M6720 Drive Enclosure (4U24)10
Node/Slot/Port Location Formats11
Legend for Node:slot:port Location11
HP 3PAR Storeserv 7400 Controller Nodes11
HP 3PAR Storeserv 7400 Node:slot:port Legend12
Storage System Expansion Cards12
I/O Modules13
Location of Controller Node Ports13
Description of Controller Node Ports13
Power Cooling Modules14
PCM Numbering14
Power Distribution Units15
Service Processor15
Pcms in a HP M6710 (2U) and HP M6720 (4U) Drive Enclosures15
HP 3PAR Service Processor DL 320E15
Understanding LED Indicator Status16
Enclosure Leds16
Bezel Leds16
Location of Bezel Leds16
Description of Bezel Leds16
Disk Drive Leds17
Storage System Component Leds17
PCM Leds17
Description of Disk Drive Leds17
Location of Controller Node PCM Leds18
Description of Controller Node PCM Leds18
Drive PCM Leds19
Location of Drive PCM Leds19
Description of Drive PCM Leds19
I/O Module Leds20
Location of HP M6710/M6720 I/O Module Leds20
Description of I/O Module Power and Fault Leds20
External Port Activity Leds21
Location of External Port Activity Leds21
Controller Node and Internal Component Leds22
Ethernet Leds22
Location of Controller Node Leds22
Location of Ethernet Leds22
Description of Controller Node Leds22
Description of Ethernet Leds22
FC Port Leds23
SAS Port Leds23
Location of FC Port Leds23
Location of SAS Port Leds23
Description of FC Port Leds23
Interconnect Port Leds24
Fibre Channel Adapter Port Leds24
Location Interconnect Port Leds24
Description of Interconnect Port Leds24
Converged Network Adapter Port Leds25
Location of Fibre Channel Adapter Port Leds25
Location of CNA Port Leds25
Description of Fibre Channel Adapter Port Leds25
Description of CNA Port Leds25
16 G Fibre Channel (FC) Adapter Leds26
10 G Ethernet Adapter Leds27
Service Processor Leds28
Front Panel Leds28
Rear Panel Leds29
Powering Off/On the Storage System30
Powering off the Storage System30
Powering on the Storage System30
Alerts32
Getting Recommended Actions32
Troubleshooting34
Using the Checkhealth Command34
The Checkhealth Command34
Troubleshooting Storage System Components35
Alert36
Format of Possible Alert Exception Messages36
Alert Example36
Alert Suggested Action36
Format of Possible Ao Exception Messages37
Ao Example37
Ao Suggestion Action37
Cabling37
Format of Possible Cabling Exception Messages38
Cabling Example 138
Cabling Suggested Action 138
Cabling Example 238
Cabling Suggested Action 238
Cage39
Format of Possible Cage Exception Messages39
Cage Example 139
Cage Suggested Action 139
Cage Example 240
Cage Suggested Action 240
Cage Example 341
Cage Suggested Action 341
Cage Example 441
Cage Suggested Action 442
Cert42
Format of Possible Cert Exception Messages42
Cert Example42
Cert Suggested Action42
Dar (Data Encryption at Rest)43
Format of Possible Dar Exception Messages43
Dar Example 143
Dar Suggested Action 143
Dar Example 243
Dar Suggested Action 243
Dar Example 343
Dar Suggested Action 343
Date43
Format of Possible Date Exception Messages43
Date Example44
Date Suggested Action44
File44
Format of Possible File Exception Messages45
File Example 145
File Suggested Action 145
File Example 245
File Suggested Action 245
File Example 345
File Suggested Action 346
File Example 446
File Suggested Action 446
Format of Possible Fs Exception Messages46
Fs Example46
Fs Suggested Action46
Host47
Format of Possible Host Exception Messages47
Host Example 147
Host Action 147
Host Example 247
Host Action 247
Format of Possible Ld Exception Messages48
Ld Example 148
Ld Suggested Action 148
Ld Example 249
Ld Suggested Action 249
Ld Example 349
Ld Suggested Action 349
Ld Example 450
Ld Suggested Action 450
License50
Format of Possible License Exception Messages50
License Example50
License Suggested Action51
Network51
Format of Possible Network Exception Messages51
Network Example 151
Network Suggested Action 151
Network Example 251
Network Suggested Action 251
Node52
Format of Possible Node Exception Messages52
Suggested Node Action, General52
Node Example 152
Node Suggested Action 153
Node Example 253
Node Suggested Action 253
Format of Possible Pd Exception Messages54
Pd Example 154
Pd Suggested Action 154
Pd Example 255
Pd Suggested Action 255
Pd Example 356
Pd Suggested Action 356
Pd Example 457
Pd Suggested Action 457
Pd Example 557
Pd Suggested Action 557
Pd Example 657
Pd Suggested Action 658
Pdch58
Format of Possible Pdch Exception Messages58
Pdch Example 158
Pdch Suggested Action 158
Pdch Example 258
Pdch Suggested Action 258
Port59
Format of Possible Port Exception Messages59
Port Suggested Actions, General60
Port Example 160
Port Suggested Action 160
Port Example 261
Port Suggested Action 261
Port Example 361
Port Suggested Action 361
Port Example 461
Port Suggested Action 462
Qos62
Format of Possible Qos Exception Messages62
Qos Example62
Qos Suggested Action62
Format of Possible Rc Exception Messages63
Rc Example63
Rc Suggested Action63
Snmp63
Format of Possible Snmp Exception Messages63
Snmp Example63
Snmp Suggested Action63
Format of Possible Sp Exception Messages64
Sp Example64
Sp Suggested Action64
Task64
Format of Possible Task Exception Messages64
Task Example64
Task Suggested Action64
Vlun65
Format of Possible Vlun Exception Messages65
Vlun Example65
Vlun Suggested Action65
Format of Possible VV Exception Messages66
VV Suggested Action66
Troubleshooting Storage System Setup66
Storage System Setup Wizard Errors66
Collecting Smartstart Log Files72
Collecting Service Processor Log Files72
Contacting HP Support about System Setup73
Support and Other Resources74
Contacting HP74
HP 3PAR Documentation74
Typographic Conventions75
Documentation Feedback75

HP 3PAR StoreServ 7000 - Troubleshooting Guide Manual

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